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Video consultations · seven days
A video call is a real appointment. It just isn't every appointment.
Plenty of things are answered better and faster on a screen than in a waiting room — and a few things genuinely need hands, a swab or an ambulance. This page says which is which before it asks you for anything.
Request a consultation
If this is an emergency — chest pain, difficulty breathing, stroke signs, heavy bleeding, or thoughts of harming yourself — contact your emergency services or a crisis line now, not this form.
What works over video, and what doesn't
Works well — Repeat prescriptions, results and follow-ups, skin problems with a decent photo, mental health, travel advice, sick notes and letters
Often works — Coughs, urinary symptoms, contraception, headaches, joint pain — where the history does most of the work
Sometimes needs a room — Ears, throats, abdominal pain, anything in a small child. We start on video and say honestly if we cannot finish there
Cannot be done on a screen — Anything needing hands, a swab, a blood test, an injection or an examination. No amount of camera quality changes that
Never on a screen — Chest pain, stroke signs, breathing difficulty, heavy bleeding, or thoughts of harming yourself. Emergency services, straight away
If we send you elsewhere — The consultation is refunded. Being told you need to be seen in person is a real answer, and you should not pay for it twice
Often works — Coughs, urinary symptoms, contraception, headaches, joint pain — where the history does most of the work
Sometimes needs a room — Ears, throats, abdominal pain, anything in a small child. We start on video and say honestly if we cannot finish there
Cannot be done on a screen — Anything needing hands, a swab, a blood test, an injection or an examination. No amount of camera quality changes that
Never on a screen — Chest pain, stroke signs, breathing difficulty, heavy bleeding, or thoughts of harming yourself. Emergency services, straight away
If we send you elsewhere — The consultation is refunded. Being told you need to be seen in person is a real answer, and you should not pay for it twice
Paying for a consultation does not buy a prescription
What the fee buys — A clinician's time and their judgement. Sometimes that judgement is that a prescription would do you no good
Antibiotics — Prescribed when they are clinically indicated and not when they are not. Most sore throats and chest colds are viral, and an antibiotic makes those neither shorter nor safer
Controlled medicines — Not prescribed remotely. That is a legal and safety boundary, not a matter of our preference
Repeat medication — Usually straightforward, with a review of how you are getting on and a note to whoever manages it normally
Where it goes — To a pharmacy you choose, electronically where that is available. You never handle a paper script you might lose
If you disagree — Say so on the call. We will explain the reasoning, and you are free to seek another opinion — we will send you the notes to take with you
Antibiotics — Prescribed when they are clinically indicated and not when they are not. Most sore throats and chest colds are viral, and an antibiotic makes those neither shorter nor safer
Controlled medicines — Not prescribed remotely. That is a legal and safety boundary, not a matter of our preference
Repeat medication — Usually straightforward, with a review of how you are getting on and a note to whoever manages it normally
Where it goes — To a pharmacy you choose, electronically where that is available. You never handle a paper script you might lose
If you disagree — Say so on the call. We will explain the reasoning, and you are free to seek another opinion — we will send you the notes to take with you
How an appointment runs
Pick a time
Same day where there is space, or a slot that suits. You get a link and a text reminder.
Two minutes of questions
Medicines, allergies, what has been happening. Filled in before the call so the call is about you, not about typing.
The consultation
Fifteen minutes with a clinician who has already read your answers. Longer if it needs it — the clock is not the point.
Afterwards
Notes, any prescription, and a letter to your own doctor with your consent. All in your account within the hour.
Where the call goes, and where it doesn't
The call is not recorded — Not by default and not silently. If there is ever a reason to record, you are asked first and you can say no
What is kept — Clinical notes, prescriptions and letters — the same record any clinic keeps, for the period the regulator requires
Who can see it — The clinician you saw and anyone you ask us to send it to. Not your employer, not an insurer, not anyone paying on your behalf
Your own doctor — We write to them with your consent, because a record split across two places helps nobody treating you later
Getting a copy — Ask, and it is yours. Records requests are a right rather than a favour
Where to put your details — Name your data controller, your regulator and your privacy policy link here. A telehealth page without those three is asking for trust it has not earned
What is kept — Clinical notes, prescriptions and letters — the same record any clinic keeps, for the period the regulator requires
Who can see it — The clinician you saw and anyone you ask us to send it to. Not your employer, not an insurer, not anyone paying on your behalf
Your own doctor — We write to them with your consent, because a record split across two places helps nobody treating you later
Getting a copy — Ask, and it is yours. Records requests are a right rather than a favour
Where to put your details — Name your data controller, your regulator and your privacy policy link here. A telehealth page without those three is asking for trust it has not earned
What it costs
Consultation
$39 · 15 minutes
- With a registered clinician
- Notes and any prescription included
- Refunded if you need to be seen in person
- Nothing charged until the call starts
Prescription review
$25 · 10 minutes
- For medication you already take
- Sent to your chosen pharmacy
- A note to whoever manages it normally
- Not available for controlled medicines
Letters and notes
$15 · each
- Sick notes, travel letters, fitness statements
- Issued only where clinically justified
- Usually same day
- Never issued for something we have not assessed
Put your own fees and any insurer arrangements here. What should stay is the refund rule — a service that charges you to be told it cannot help you is a service nobody comes back to.
When we're open
The service
Video consultations — no waiting room to visit
- Monday
- 07:00 – 22:00
- Tuesday
- 07:00 – 22:00
- Wednesday
- 07:00 – 22:00
- Thursday
- 07:00 – 22:00
- Friday
- 07:00 – 22:00
- Saturday
- 09:00 – 18:00
- Sunday
- 09:00 – 18:00
Registered clinicians — put your regulator, your registration numbers and the jurisdictions you can treat in here, and link the public register. Outside these hours, contact your usual service or emergency care rather than waiting for us.
Live preview — every color, word and block is editable after you pick it.