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Trade only · terms above the catalogue · MOV, lead times and price breaks published
Five questions before you read the catalogue. If any answer is no, we're the wrong supplier.
Most supplier sites put the products first and the terms in a PDF behind an account application, which is how both sides spend a fortnight finding out they can't trade. Here the terms are above the catalogue, and the five questions below settle it in about thirty seconds.
$250Minimum order value
$600Carriage paid above this
48 hrsAccount decision, either way
90 daysNotice before a line is dropped
Four numbers, and the last one is the one a buyer will remember. Put your own in — and if you can't commit to a discontinuation notice, take the row out rather than inventing a figure.
Five questions, before anything else
Are you buying to resell or to install? — Trade only. No consumer sales and no exceptions for a good reason — if that's you, we'll name the nearest stockist instead, which is a faster answer than a rejected application
Can you meet a $250 minimum order? — Per order, not per year. Below that the picking and packing costs more than the margin on it, and the alternative is a surcharge nobody enjoys
Can you work with a 48-hour account decision? — Two working days from a complete application, yes or no. A first order can go out on pro-forma in the meantime, so nothing actually waits on it
Do you need everything from one supplier? — We stock four ranges properly rather than forty badly. If single-source matters more than depth, a national wholesaler will serve you better and we'd rather say so on this page
Is the delivery address commercial? — Pallets need somewhere to be put down and somebody to sign. Residential deliveries are possible, cost more, and need saying at the order rather than at the kerb
If any of those is a no — Stop here rather than filling in the form. That's what this section is for, and nobody at this end is offended by it
Can you meet a $250 minimum order? — Per order, not per year. Below that the picking and packing costs more than the margin on it, and the alternative is a surcharge nobody enjoys
Can you work with a 48-hour account decision? — Two working days from a complete application, yes or no. A first order can go out on pro-forma in the meantime, so nothing actually waits on it
Do you need everything from one supplier? — We stock four ranges properly rather than forty badly. If single-source matters more than depth, a national wholesaler will serve you better and we'd rather say so on this page
Is the delivery address commercial? — Pallets need somewhere to be put down and somebody to sign. Residential deliveries are possible, cost more, and need saying at the order rather than at the kerb
If any of those is a no — Stop here rather than filling in the form. That's what this section is for, and nobody at this end is offended by it
The terms, in full, above the catalogue
All of it on the page rather than in an attachment. If any of this changes, existing accounts get told before it takes effect rather than at the next invoice.
Payment: 30 days from statement, once the account is open — New accounts start on pro-forma and move to terms after three clear orders. That's not a judgement — it's the same for everybody and it's short
Credit limits are set once and reviewed on request — Not raised quietly and not cut without a call. If we're going to reduce one, you hear it from a person first
Prices hold to the quarter — Where a supplier moves mid-quarter we absorb it to the end of it. Where we can't, you get the supplier's own notice attached rather than a percentage from us
Carriage is free above $600, otherwise $18 — Flat, mainland, next working day for anything ex-stock ordered before two. Pallet and offshore rates are on the sheet below
Order deadline is 2pm for next-day — Real deadline, not an aspiration. After two it goes on the following day's run and the confirmation says so
What we won't do — Sell below MOV, drop-ship under your label, or quote a lead time we don't believe. The third one costs us orders every month and it is the reason the second column of this page can be trusted
Credit limits are set once and reviewed on request — Not raised quietly and not cut without a call. If we're going to reduce one, you hear it from a person first
Prices hold to the quarter — Where a supplier moves mid-quarter we absorb it to the end of it. Where we can't, you get the supplier's own notice attached rather than a percentage from us
Carriage is free above $600, otherwise $18 — Flat, mainland, next working day for anything ex-stock ordered before two. Pallet and offshore rates are on the sheet below
Order deadline is 2pm for next-day — Real deadline, not an aspiration. After two it goes on the following day's run and the confirmation says so
What we won't do — Sell below MOV, drop-ship under your label, or quote a lead time we don't believe. The third one costs us orders every month and it is the reason the second column of this page can be trusted
Price breaks, published
The bands are the same for every account — 1–9, 10–49, 50–199, 200+. There is no separate list for whoever negotiated hardest, and that is the point of publishing them
Breaks are per line, not per order — Ten of one item hits the band; ten different items don't. It's the commonest misunderstanding and it's better cleared up here than on an invoice
Mixed pallets count for carriage, not for price — You'll get the free carriage and you won't get the 200+ price. Both of those are worth knowing before you build an order
Annual volume doesn't move the band — It moves the terms instead — longer payment, a bigger credit limit, and a named contact. We'd rather reward you in cash flow than in a secret price
A quoted project price is different and it's written down — For a one-off large job, ask. It comes with a reference, an expiry date and the quantity it depends on, all three in writing
No rebate schemes — They're a way of making a headline price look lower than the price. If your business runs on rebates, we are genuinely the wrong supplier and this is a better time to find that out
Breaks are per line, not per order — Ten of one item hits the band; ten different items don't. It's the commonest misunderstanding and it's better cleared up here than on an invoice
Mixed pallets count for carriage, not for price — You'll get the free carriage and you won't get the 200+ price. Both of those are worth knowing before you build an order
Annual volume doesn't move the band — It moves the terms instead — longer payment, a bigger credit limit, and a named contact. We'd rather reward you in cash flow than in a secret price
A quoted project price is different and it's written down — For a one-off large job, ask. It comes with a reference, an expiry date and the quantity it depends on, all three in writing
No rebate schemes — They're a way of making a headline price look lower than the price. If your business runs on rebates, we are genuinely the wrong supplier and this is a better time to find that out
Ex-stock, indent, and what the lead time really is
"Ex-stock" means on our shelf, today — Not on the manufacturer's shelf and not on the water. If a line is ex-stock and you order before two, it ships today
"Indent" means it's ordered when you order it — Six to ten weeks, honestly, and the range is because a container is a container. We'd rather quote a range we hit than a date we miss
The lead time on the catalogue is the real one — Including the week it sits in a port. Every supplier in this trade quotes the factory time and then blames the shipping — we quote the door-to-door figure
Part shipments are free and automatic — If four of six lines are ex-stock, the four go today at no extra carriage and the rest follow. You never have to ask for that
We'll tell you when something has slipped — The week we find out, not the week it was due. A supplier who goes quiet is a supplier who already knows
Stock levels are indicative, not a promise — Two people can order the same last four units within a minute. If a line is critical, ring and we'll put it aside for the afternoon
"Indent" means it's ordered when you order it — Six to ten weeks, honestly, and the range is because a container is a container. We'd rather quote a range we hit than a date we miss
The lead time on the catalogue is the real one — Including the week it sits in a port. Every supplier in this trade quotes the factory time and then blames the shipping — we quote the door-to-door figure
Part shipments are free and automatic — If four of six lines are ex-stock, the four go today at no extra carriage and the rest follow. You never have to ask for that
We'll tell you when something has slipped — The week we find out, not the week it was due. A supplier who goes quiet is a supplier who already knows
Stock levels are indicative, not a promise — Two people can order the same last four units within a minute. If a line is critical, ring and we'll put it aside for the afternoon
The catalogue
Ranges we stock in depth
[Range one][Range two][Range three][Range four]
Range one — full stock profile
Ex-stock across the whole size range, not just the fast movers. 1–9 / 10–49 / 50–199 / 200+ bands, and the door-to-door lead time on every line.
Open the rangeRange two — ex-stock core, indent specials
The common sizes are on the shelf; anything non-standard is six to ten weeks and priced separately. The catalogue says which is which on every line.
Open the rangeRange three — cut to length
Cut lines are made to your order, which is why they are not returnable. Confirm the measurement twice; the confirmation email asks you to.
Open the rangeRange four — consumables and spares
Low value, high frequency, and the reason the $250 minimum exists. Worth adding to a bigger order rather than ordering on its own.
Open the rangeOrdering happens in the trade portal or by email — nothing is priced or paid for on this page. Swap the ranges for your own and keep the lead time on every line.
Returns, and what isn't returnable
Our mistake: collected and credited, no charge — Wrong item, wrong quantity, damaged in transit. Tell us within five working days and the collection is booked the same day
Your mistake: 30 days, 15% restocking — Unopened, in the original packaging, and the figure is 15 rather than "up to 25%". A range means somebody is deciding, and it is never in your favour
Cut lengths and specials aren't returnable at all — They were made for your order and cannot go back on a shelf. That's stated at the point of order too, not only here
Damaged in transit means signing for it damaged — Sign "damaged" or "unexamined" — a clean signature ends the claim before it starts, and no carrier waives that for anybody
Credit notes, not refunds, on an open account — Refunds to the card on pro-forma orders. Both are processed within five working days and neither needs chasing
Discontinued lines get 90 days — Notice before the last order date, so you can buy through or design out. Finding out because a line has gone from the catalogue is the thing this trade does worst
Your mistake: 30 days, 15% restocking — Unopened, in the original packaging, and the figure is 15 rather than "up to 25%". A range means somebody is deciding, and it is never in your favour
Cut lengths and specials aren't returnable at all — They were made for your order and cannot go back on a shelf. That's stated at the point of order too, not only here
Damaged in transit means signing for it damaged — Sign "damaged" or "unexamined" — a clean signature ends the claim before it starts, and no carrier waives that for anybody
Credit notes, not refunds, on an open account — Refunds to the card on pro-forma orders. Both are processed within five working days and neither needs chasing
Discontinued lines get 90 days — Notice before the last order date, so you can buy through or design out. Finding out because a line has gone from the catalogue is the thing this trade does worst
Opening an account
Two working days, and a straight answer either way.
What we need — Registered name and number, trading address, two trade references and the VAT number if you have one. Nothing else
What happens if the credit check is thin — You trade on pro-forma, which is not a rejection. Plenty of good three-year-old businesses start there and move to terms in a month
We'll say no in writing, with the reason — Rather than leaving an application open for six weeks. A no you can act on is worth more than a maybe
First order can go out the same day — On pro-forma, while the checks run. Nobody should wait two days to find out whether they can buy something
What happens if the credit check is thin — You trade on pro-forma, which is not a rejection. Plenty of good three-year-old businesses start there and move to terms in a month
We'll say no in writing, with the reason — Rather than leaving an application open for six weeks. A no you can act on is worth more than a maybe
First order can go out the same day — On pro-forma, while the checks run. Nobody should wait two days to find out whether they can buy something
Once you have one
What changes, and what a named contact actually gets you.
A named person, with a direct line — Not a shared inbox. They know what you buy and they'll ring you when a line you use is going
Statements monthly, invoices per delivery — Both by email as PDFs, and both go to whatever address your accounts department wants rather than to you
Standing orders for consumables — Set a quantity and a frequency and it goes on the run. Change or pause it with one message, and it never renews silently
Price changes come with notice — At the quarter, in writing, before they apply. Never on an invoice as a surprise
Statements monthly, invoices per delivery — Both by email as PDFs, and both go to whatever address your accounts department wants rather than to you
Standing orders for consumables — Set a quantity and a frequency and it goes on the run. Change or pause it with one message, and it never renews silently
Price changes come with notice — At the quarter, in writing, before they apply. Never on an invoice as a surprise
Apply, or ask something first
A reply within two working days, and it will include a no where a no is the answer. Existing accounts should use their contact rather than this form — it's quicker.
Apply, or ask something first
"Not a business — I'm buying for myself" gets a stockist's name back within the day rather than a rejection. That's the whole point of asking it on the form.
Live preview — every color, word and block is editable after you pick it.