The allergy answer is at the top of this page, and the number on it is the number on the invoice.

Tell us at booking, not on the day — Every allergy and every intolerance, including the ones you think are minor. It changes what we buy rather than what we set aside, and buying happens the week before
We can run a nut-free party — Nothing containing nuts is bought, served or brought into the room by us, and the whole menu changes rather than one plate being swapped
What we cannot guarantee — That a room used by other people earlier is free of traces, or that every guest's party bag is. Where that matters, say so — we'll supply the bags ourselves at no extra cost so nobody brings one in
Ingredients on request, in writing — Photographs of the actual packets, sent before the day. Not a description and not a reassurance over the phone
Bring your own cake, always — No charge for that and no questions. Most families with an allergy would rather, and it's never treated as awkward
Adrenaline pens and medication — Kept with the responsible adult, never with us. Tell us where they are and who is holding them, and we'll confirm it back to you on the day

The number is the number — No minimum, no per-child charge under the cap, no host fee, no cleaning fee, and no surcharge for a Saturday. If somebody's page has five prices on it, that is on purpose
Fewer children doesn't cost less — And we'd rather say that here than have you count heads nervously. The room and the hosts cost the same whether ten come or fifteen
What genuinely is extra — A second cake, and going over two hours where the room is free afterwards. Both are asked about before they're charged, never added afterwards
The deposit and cancelling — A third to hold the date, refunded in full more than two weeks out. Inside two weeks it's kept, unless somebody is ill — in which case we move it and nothing is lost
Party bags — We don't sell them and you don't need them. Nobody has ever remembered the bag from a party and every parent remembers the ones that were good

Do the parents stay? — Under about five, yes, most of them do. Six and over, most drop off and it's expected — you'll be given a number and told which of us has it. Either way nobody is made to feel wrong about their choice
What do adults do for two hours? — There's coffee, seats away from the noise, and no expectation that anybody joins in. It is a genuinely nice place to sit and ignore a party
Can younger siblings come? — Yes, free, and they don't count towards the number. A two-year-old at their sibling's party is not a guest, they're a fact of life
What if only four turn up? — It happens, particularly in the first week of a term or with a winter bug going round. The party runs exactly as planned and nobody says anything about it in front of the child
Who tidies up? — We do, all of it. You leave with the cards, the presents and whatever cake is left, and that's the whole handover
Can we come and look first? — Any weekday, without an appointment. Turning up unannounced is the most useful way to see a room and we'd rather you did

There's a quiet room — Off the main one, with the door open, low light and nothing happening in it. Any child can go in at any point and so can you
Nobody comments — Not the hosts, not in front of the other children, and not to you afterwards in a sympathetic voice. It's completely ordinary and treating it that way is most of the job
The party keeps going — Which is usually what the birthday child wants — they'd like the noise to continue without them being in the middle of it for ten minutes
Or it stops early — If that's the right call, we stop, and there's no charge for the time not used. A long afternoon that everybody endured is not what anybody paid for
Cake can wait — The single most useful thing we've learned. Moving cake later, or into a bag to take home, fixes a surprising number of these
Tell us in advance if you expect it — Some children find this hard every year and their parents already know. Say so at booking and the whole shape of the afternoon changes quietly, before anybody arrives

Getting there and parking — Put the real detail here: which entrance, how many spaces, and where everybody else parks when those are full. It is the first thing fifteen families will ask you
Step-free — Say plainly whether it is, including the toilets. A family with a wheelchair should not have to telephone to find out
What's next door — Noise works both ways. If there's a class running alongside, say so — some children mind and it's better known in advance

Why a line about allergies on the invitation — Guests' parents reply to the host parent, not to us. Putting the question on the invitation is the only reliable way it reaches us before we shop
Give people a reply date — A week before, not "let me know". Everybody means to reply and half of them won't unless there's a date on it
Say what time it ends — Clearly, on the invitation. It is the kindest thing you can do for every other parent's afternoon