Sent the same day. Chased on a schedule.
Most late payments aren't a dispute. They're an invoice that went out on a Friday with no terms on it and was never followed up. We do the boring parts, in your name, and you keep every customer relationship.
Day 0 — Delivery confirmed, so "never received it" stops being available
Day 7 — A short, friendly note. Signed by you, sent by us
Day 14 — A statement of everything outstanding. Still friendly, now itemised
Day 21 — A phone call, in business hours, to a person rather than an inbox
Day 30 — Overdue notice, your own terms quoted back, interest shown if you charge it
Day 45 — Final notice — and we tell you before it goes, never after
Day 60 — We stop and hand you the file. What happens next is your decision
Two things we are not
Not a lender
We don't buy your invoices, advance money against them, or take a cut of what comes in. If anyone offers to, read that contract twice — the money is real and so is the price of it.
Not a debt collector
Nobody is doorstepped and nothing is sold on to a collection agency. Everything on this page is your own polite process, run properly and on time, every single time.
Why invoices go late
No terms on it
"Payment due" is not a date. Put a number of days on the invoice and the whole conversation changes shape.
Sent to the wrong person
Your contact is rarely the person who pays. Get the accounts address at the start of the job, not on day forty-five.
No purchase order
Bigger customers won't pay an invoice without one and won't tell you that. They simply won't pay it.
Nobody followed up
By far the biggest one. Most invoices that get chased even once get paid, and most never get chased at all.
A flat fee, never a percentage
Solo
- Up to 20 invoices a month
- Sending and delivery confirmation
- The day 7, 14 and 30 sequence
- Your wording, your reply-to
Trade
- Up to 100 invoices a month
- Everything in Solo
- The day 21 phone call
- Statements and payment links
- Pause any customer instantly
Ledger
- Invoices uncapped
- Everything in Trade
- A named contact who knows your customers
- Your own escalation wording
- Monthly aged-debt summary
“I hated chasing people I liked. Now it goes out on day seven whether I feel like it or not, and not one person has ever taken it badly.”
Dee M.
Photographer
“Two customers paid the day after the day-21 call. They had both simply forgotten. That turned out to be the entire problem.”
Owen R.
Fabrication, four staff
Send us one late invoice
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